Shipping and Returns

NOIRE Shipping and Returns Guidelines

Shipping

Fees and Timing

We offer complimentary worldwide shipping on all orders with no extra costs upon delivery. All orders are shipped delivered-duty-paid via DHL Express.

Destination and Delivery Window

  • United Kingdom: 2-4 business days

  • Europe (EU + Switzerland): 2-4 business days

  • United States: 5-6 business days

  • United Arab Emirates: 2-4 business days

  • Qatar: 2-4 business days

  • Hong Kong: 2-4 business days

  • Singapore: 2-4 business days

  • Australia + New Zealand: 8-9 business days

  • South Korea: 8-9 business days

Delivery times start once your pieces have been created by our artisans. Please note, deliveries to remote areas or regions with carrier restrictions may take longer.

Shipping Insurance

Every purchase is insured from dispatch to delivery. A signature is required upon receipt, which transfers the responsibility of the goods to the customer. NOIRE is not liable for lost or missing orders delivered to shared buildings.

Delivery Address

Ensure all billing and shipping details are correct, as we cannot redirect packages once processed. We do not ship to General Delivery, P.O. Boxes, APO, FPO, or U.S. Territories.

Returns and Cancellation

Overview

We aim to guarantee your full satisfaction. If you are not satisfied with your order, you may return purchased products within 14 days from the date you received your product. To arrange your return, contact us on email concierge@noire.com. Items should not be returned without prior confirmation and a return order number.

Terms and Conditions of Return

Items must be returned new, unworn, in original packaging, with all tags attached. Damaged, soiled, or altered items may not be accepted and could be sent back to the customer. Unidentified returns may be returned to the sender.

Faulty Items

In rare cases of receiving a damaged or defective product, contact us within 24 hours. We will arrange for a replacement at no additional cost. Faulty items are classified if they are received damaged or have a manufacturing fault within 12 months without excessive use or mishandling.

Refunds

Successfully returned items will be credited to the original payment method, excluding shipping costs, international taxes, or import duties. For the best experience, use our returns service. Other return methods or different accounts' costs will not be reimbursed. Local charges may apply and are not refundable.

Late Returns

Returns must arrive at our Atelier within 14 days of notification. Late returns will not be accepted unless exceptions are made at NOIRE’s discretion.

How to Return an Item

Contact our concierge team with your order number, list of items, collection address, and ready date. We can arrange a collection or provide a pre-paid DHL return label.

Cancellations

Refer to clause 5 in our legal notices. Your statutory rights are not affected.

For more details, please refer to our full Shipping and Returns policy on our website.